Terms and Conditions
1. Company Identification
The Soundbooking website is managed by Soundbooking Lda, company registration number 514535997, headquartered at Travessa da Igreja de Nevogilde 92, 4150-401 Porto, Portugal, telephone +351 22 110 5315, and email address [email protected].
The website is intended for the promotion and rental of audiovisual, DJ and events equipment, as well as the provision of associated technical services and the delivery of in-person training sessions.
2. Scope of Services
Soundbooking provides the following services:
– Audiovisual equipment rental;
– Audiovisual installations; and
– Sound/lighting training.
All requests are subject to availability and confirmation by Soundbooking.
3. Requests and Bookings
Requests made via the website, email, telephone or contact form do not constitute automatic booking confirmation.
A booking is only considered valid upon confirmation by Soundbooking and, where applicable, full payment of the agreed amount or formal award of the service.
Submitted quotes have a limited validity period, unless otherwise stated.
4. Prices and Payments
All prices are displayed in euros.
VAT at the applicable legal rate may be added to the displayed amount, where applicable.
Payment methods and deadlines are communicated to the client at the time the quote is sent or the service is awarded.
Soundbooking may require advance payment or a deposit to confirm a booking.
5. Cancellations
In the event of cancellation by the client, the full value of the service may be invoiced if the required notice period is not observed.
Soundbooking reserves the right to cancel or modify services due to force majeure, technical unavailability or unforeseen circumstances.
6. Equipment Liability
The client is responsible for the proper use and care of the equipment throughout the rental period.
Any damage, loss, theft or misuse may be charged to the client.
Equipment must be returned in the same condition in which it was delivered, except for normal wear resulting from appropriate use.
7. Right of Withdrawal
Given the nature of the services provided by Soundbooking — namely audiovisual equipment rental and the provision of services associated with events scheduled for a specific date — the right of withdrawal applicable to distance contracts does not apply, pursuant to Article 17 of Decree-Law No. 24/2014 of 14 February.
Any cancellation request will be subject to the conditions agreed between Soundbooking and the client at the time the service is awarded.
The in-person training sessions offered by Soundbooking are held on specific dates with a limited number of participants.
Pursuant to Article 17 of Decree-Law No. 24/2014 of 14 February, the right of withdrawal does not apply to in-person training services scheduled for a specific date.
Any request to cancel or amend a registration will be subject to the conditions communicated at the time of booking or registration.
8. Data Protection
Personal data collected through the website will be processed in accordance with applicable data protection legislation and as described in the Privacy Policy.
9. Complaints Book
Consumers may access the Electronic Complaints Book at the following address: https://www.livroreclamacoes.pt.
10. Alternative Dispute Resolution
In the event of a consumer dispute, the consumer may refer the matter to an Alternative Consumer Dispute Resolution entity.
Further information is available at: https://www.consumidor.gov.pt.
11. Amendments to the Terms and Conditions
Soundbooking reserves the right to amend these Terms and Conditions at any time, with any changes being published on the website.
12. Applicable Law
These Terms and Conditions are governed by Portuguese law.